Shipping policy

 

Customers shipping to Canada: Please note due to Canada Post’s recent shipping suspension, Australia Post has halted deliveries to Canada until further notice. As such, any orders placed for shipping to Canada will not be able to be fulfilled until Australia Post has resumed shipping.

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Lapis Lily ships within Australia and Internationally, to most countries.

We offer FREE STANDARD TRACKED SHIPPING TO AUSTRALIA AND NEW ZEALAND FOR ORDERS OVER $59 AUD

 

Shipping within Australia

 

International Shipping

Shipping rates for all international orders will be calculated at checkout. After your order has been fulfilled, the estimated delivery time for international orders will be 6-25 business days. Please note that this timeframe is a guideline provided by Australia Post, and no guarantees can be made. 

Order Processing

Orders will typically be processed within 3 business days and shipped through Australia Post.

Once shipped, you will receive a tracking number from Australia Post via email if you have selected tracked shipping.

Delivery Times

Delivery times may be used as a guide only. Lapis Lily is not responsible for any delays caused by Australia Post. 

 

If you have ordered for delivery within Australia and your order has not been received after 10 business days, please contact info@lapislily.com

For international orders, please allow up to 25 business days for your package to arrive. If your package has not arrived after 25 business days, please contact info@lapislily.com

Shipping Costs

Important notice – International Shipping:

The shipping prices provided indicate the cost of shipping and excludes associated international fees. Our international customers are responsible for any additional taxes, import duties or custom fees.

Please contact info@lapislily.com for additional information or any inquiries you may have.

Please Note:

Please enter your address carefully, as Lapis Lily is not responsible for lost packages due to incorrect addresses provided by the customer. The customer will be responsible for any costs associated with resending the package.

Lapis Lily is not responsible for any packages which have been returned to sender due to lack of pickup from the local post office when given sufficient time. The customer will be responsible for any costs associated with resending the package.